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Lois Meisler, President
of ADM, recently penned the following message which was published
in Servicing Management Magazine in response to an article entitled “Managing
REOs By The Numbers”. |
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When I asked my nephew if he was going
to get the latest operating system for his computer. He replied that,
although he’d love a fancy new box and programs, he didn’t
need it. The old programs and operating system on last year’s
computer work just fine for playing the video games he has, surfing
the ‘net and doing his homework. He’d rather spend his
money on new roller blades. Smart kid.
Turns out a lot of industry practitioners have been following my nephew’s
advice. Instead of making new investments, corporations have been
writing off investments and downsizing corporate budgets. According
to the Commerce Department, corporate investment was off by more than
25 percent in 2001. In the current economic climate, do you think
you could convince your appropriations committee to justify a large
technology expenditure?
For those REO decision-makers who have been in the field for some
time, you know that technology is no panacea. Yeah, it might make
those loss severity reports easier to generate. But it’s not
going to help you dissect a BPO for Ardmore, Oklahoma.
Successful practitioners know it takes people with an expertise that
can move others. It takes people with the perseverance, knowledge
and the ability to coordinate. And without coordination, the longer
property sits in inventory. And when property sits, the more money
it costs.
In my previous life I was a political fundraiser. In order to be successful
you have to raise money and in order to raise money your events have
to come off smoothly. Events require room, food, settings, people
positioning, a date and of course a speaker. One early fall day, I
had an event where Senator John Kerry was the speaker. Senator Kerry
was to arrive in Boston from Washington about an hour before his speech.
Unfortunately, the airport was fogged in and no planes were taking
off. When I heard Senator Kerry was unable to take off, I found an
alternate speaker and got him there. Fortunately, Senator Kerry’s
plane made it to Boston on time and we had two great speakers for
the event. A good REO manager is just like a good fundraiser. Success
requires coordination of a whole bunch of small items that, if you’re
not paying attention, can cause major trouble. It takes a good coordinator
to trouble shoot problems and resolve them in a timely manner.
Have you ever heard of reverse engineering? How about Moore’s
Law, where chip capacity doubles every nine months? If you haven’t,
then I’ve got news for you. New technology isn’t going
to give you the edge and if it does it won’t last for very long.
An organization wins business and makes money based on the quality
and experience of its people and relationships.
Warren Buffet, the billionaire chairman of Berkshire Hathaway, to
this day does not have a computer on his desk. The company relies
on its tried and true method of investigative investing. Try reverse
engineering the decision making process of Berkshire Hathaway. An
upstart company can’t simply replicate the Berkshire Hathaway
way. The truth is we pay a premium for Berkshire Hathaway stock because
we believe in the ability of Warren Buffet to make future decisions
that will continue to benefit us as shareholders.
Submitted By: Lois Meisler, President
Asset Disposition Management
Boston, Massachusetts |
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